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Privacy PolicyTerms of Service
  1. Frameworks
  2. >AESCSF
  3. >PRIVACY
  4. >Manage Personal Information And Privacy
  5. >AESCSF-PRIVACY-1K
AESCSF-PRIVACY-1KActive

A documented process exists for responding to privacy enquiries and complaints, including customer correction of thei...

Statement

A documented process exists for responding to privacy enquiries and complaints, including customer correction of their personal information

Context and Guidance: Does your organisation have documented procedures on how to handle enquiries and complaints, including procedures on how customers' can correct their personal information?

Location

Domain
PRIVACY
Objective
Manage Personal Information and Privacy

Practice Details

Identifier
AESCSF-PRIVACY-1K
Type
Practice
Domain
PRIVACY
Objective
Manage Personal Information and Privacy

Maturity Level

MIL-1MIL-2MIL-3

Security Profile

SP-1SP-2SP-3

No cross-framework mappings available

← Back to Manage Personal Information and Privacy
Manage Personal Information and Privacy16 controls
AESCSF-PRIVACY-1APrivacy requirements applicable to the organisation have been identified, even in an ad-hoc manner.AESCSF-PRIVACY-1BThe organisation has defined what it considers personal information in the context of its business activities, even i...AESCSF-PRIVACY-1CThere is a point of contact (person or role) to whom privacy issues could be reported, even in an ad-hoc manner.AESCSF-PRIVACY-1DBusiness activities which involve the collection, processing, storage or transmission of personal information have be...AESCSF-PRIVACY-1EThe organisation's personal information holdings are documentedAESCSF-PRIVACY-1FA privacy policy has been documented and communicated within the organisation and the general publicAESCSF-PRIVACY-1GThe organisation's requirements for handling of personal information have been defined within the privacy policyAESCSF-PRIVACY-1HSpecific roles and accountabilities have been assigned for privacy management within the organisationAESCSF-PRIVACY-1IA privacy management plan has been implemented to govern the organisation's ongoing compliance with applicable privac...AESCSF-PRIVACY-1JPrivacy related risks have been identified, assessed and documented in a risk registerAESCSF-PRIVACY-1KA documented process exists for responding to privacy enquiries and complaints, including customer correction of thei...AESCSF-PRIVACY-1LThe organisation provides privacy training to staff responsible for handling personal informationAESCSF-PRIVACY-1MExisting incident response plan specifically consider data breach scenarios involving personal informationAESCSF-PRIVACY-1NIncident response plans for data breach scenarios are tested periodically and updated based on improvement opportunit...AESCSF-PRIVACY-1OThe organisation's compliance with applicable privacy requirements is periodically assessed and reported to senior ma...AESCSF-PRIVACY-1PThe privacy management plan is periodically updated to reflect the changing threat and regulatory environment