Incident Handling

Organizations recognize that incident response capabilities are dependent on the capabilities of organizational systems and the mission and business processes being supported by those systems. Organizations consider incident response as part of the definition, design, and development of mission and business processes and systems. Incident-related information can be obtained from a variety of sources, including audit monitoring, physical access monitoring, and network monitoring; user or administrator reports; and reported supply chain events. An effective incident handling capability includes coordination among many organizational entities (e.g., mission or business owners, system owners, authorizing officials, human resources offices, physical security offices, personnel security offices, legal departments, risk executive [function], operations personnel, procurement offices). Suspected security incidents include the receipt of suspicious email communications that can contain malicious code. Suspected supply chain incidents include the insertion of counterfeit hardware or malicious code into organizational systems or system components. For federal agencies, an incident that involves personally identifiable information is considered a breach. A breach results in unauthorized disclosure, the loss of control, unauthorized acquisition, compromise, or a similar occurrence where a person other than an authorized user accesses or potentially accesses personally identifiable information or an authorized user accesses or potentially accesses such information for other than authorized purposes.

an incident handling capability for incidents is implemented that is consistent with the incident response plan; the incident handling capability for incidents includes preparation; the incident handling capability for incidents includes detection and analysis; the incident handling capability for incidents includes containment; the incident handling capability for incidents includes eradication; the incident handling capability for incidents includes recovery; incident handling activities are coordinated with contingency planning activities; lessons learned from ongoing incident handling activities are incorporated into incident response procedures, training, and testing; the changes resulting from the incorporated lessons learned are implemented accordingly; the rigor of incident handling activities is comparable and predictable across the organization; the intensity of incident handling activities is comparable and predictable across the organization; the scope of incident handling activities is comparable and predictable across the organization; the results of incident handling activities are comparable and predictable across the organization.